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Edmonton & Calgary Region: Dynamic, Purposeful Customer Service
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Edmonton & Calgary Region: Dynamic, Purposeful Customer Service

2017-10-05
When: Thursday, October 5, 2017
9:30 am – 3:30 pm
Where: Radisson Red Deer
6500 - 67 Street
Red Deer, Alberta  T4P 1A2
Canada
Contact: Linda Wood Edwards
780-918-4200


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From CIPH Edmonton Region and CIPH Calgary Region:

 

Purposeful Customer Service: A 1-DAY CONFERENCE

for Sales/Marketing/Customer Service Staff

(anyone who interacts with your customers)

 

 October 05, 2017

 

9:30 am – 3:30 pm

Radisson Red Deer

6500 - 67 Street, Red Deer, AB

 

featuring: Chad Banman

 

Cost: $139 per person (includes Continental Breakfast, Lunch Buffet, Afternoon Break, GST)    

 

Dress: Business Casual

 


 

Invest in this valuable day of training with fellow CIPH members from across Alberta. Here’s what we’ll cover:

 

What Do Customer’s Really Want?

Is there a greater challenge within any organization than working on the frontlines of an organization and dealing one-on-one with customers daily? Much hinges on this critical role – from building strong relationships to uncovering their ongoing needs, to establish loyalty. In this session we’ll take a close look at both customer expectations, and then examine what we do to meet those expectations. The customer service triangle examines the relationship between the frontline representative, the customer, and the company. We’ll also explore what makes up a customer-focused culture.

 

Building Relationships (D.I.S.C.)

Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences in order to improve understanding and communication with both internal and external customers. Using the DISC behavioral profile, we start by examining the four quadrants, and our own preferences. We will learn the differences of the four styles, how to quickly identify a person’s dominant style, and the basis of communicating with each one. Once identified, we can modify our styles to our customers’ to facilitate optimum communication.

 

Using Questions to help build better relationships

The ability to craft, and ask, good, compelling questions is one of the great skills we can have in customer service and inside sales. Much of a customer service representative or inside sales person’s day is spent answering other people’s questions. What we may not give as much thought to is how, and why, we should ask questions. Well-crafted questions can cut through smoke and mirrors, help to clarify our customers’ thinking, and get us to the right solutions more directly than passively answering questions. Asking questions is more assertive and puts you in control.

 

Boosting Your Comfort Zone

In this session, we’ll examine the idea of ‘comfort zones’ – where they come from, and how we break free to try new things and grow beyond them for a more fulfilling and rewarding contribution both personally and professionally. This session allows us to understand the human dynamics of recognizing our strengths and areas for improvement to help us build stronger self-esteem and courage.

 

 


About Chad Banman

 

 

An expert in the field of sales management and sales development, Chad has been working in the professional field of sales for the past 14 years. As a dedicated lifelong learner with a Bachelor of Education degree, and a Sandler Training Rookie of the year, Chad appreciates the value of training and has firsthand experience with the success it can bring. His passion for taking talented people and giving them the skills they need is evident in the interactive experience he brings to his events. Using Sandler Training he brings real life solutions to real life problems that all sales people and sales managers face on a daily basis. (NOTE: Chad’s presentation is made possible by the CIPH Education Fund).



Full refund less $25 Admin fee is allowed for cancellations up until September 25th. No refund after September 25th

 

Substitutions are welcome. No show = No Refund.

 

Please advise of dietary restrictions.

 

CIPH Edmonton and Calgary reserve the right to cancel or postpone this event if there is insufficient registration.

 

 

 

 

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