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ETC Workshop: Dealing with Difficult People in the Workplace
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ETC Workshop: Dealing with Difficult People in the Workplace

 Export to Your Calendar 2018-04-05 to 2018-04-06
When: Thursday, April 5, 2018
April 5 - 8:30 am to 4:30 pm & April 6 - 8:30 am to 12 noon
Where: Map this event »
Doubletree by Hilton Toronto Airport
925 Dixon Road
Toronto, Ontario  M9W 1J8
Contact: Steve Apps

Online registration is available until: 2018-04-03
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Dealing with Difficult People in the Workplace, a 1-1/2 day Workshop led by Dave Neely


Date & Time: April 5th, 8:30 am - 4:30 pm

April 6th 2018, 8:30 am - 12:00 noon


Registration: $499 per person. Includes DISC Analysis, Talent Insights Assessment, breaks and lunch.



Dave Neely is a Kingston-based training consultant.In 1987 following 18 years with IBM Canada, he formed D.K. Neely and Associates and began delivering Customized Training Seminars.

He has had considerable success with a wide range of topics including;Team Building, Customer Service, Dealing with Stress and much more.

You will enjoy his passion and enthusiasm!

Attend this unique workshop and learn how to better understand and deal more assertively with demanding and/or negative customers.It will also provide an alternative to your “natural” reactions to this behaviour. We will help you create a positive action plan to deal with conflict situations.


What you will learn: This session will help you to understand the basics of interpersonal interaction and will help you to:

  • Improve your ability to Say No when it is in your best interest to do so.
  • Reduce stress, and lessen miscommunication with others.
  • Improve your teamwork and on-the- job collaboration.

Workshop Content

  1. Understanding how you behave
  2. Coping Strategies
  3. 12 Driving Forces individual assessment
  4. Your Right to be Assertive
  5. Thomas Killman Instrument
  6. Conflict Handling Modes
  7. Getting to the Collaboration Mode
  8. Application to your situation
  9. Summary and Action Plan

Who should attend? Anyone who engages with difficult or demanding customers, people who have a tendency to become aggressive or withdrawn in conflict situations and people who interact with others who are negative

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