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ETC Workshop: Dealing with Difficult People in the Workplace
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ETC Workshop: Dealing with Difficult People in the Workplace

When: Friday, May 25, 2018
8:00 am to 4:00 pm
Where: The Vue
195 Galaxy Blvd,
Toronto, Ontario  M9W 6L9
Contact: Steve Apps

Online registration is closed.
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Dealing with Difficult People in the Workplace, Insights for Effectively Handling Conflict Situations


Led by Dave Neely


Date & Time: May 25, 2018  |  8:00 am - 4:00 pm


Registration: $499 per person. Includes DISC Analysis, Talent Insights Assessment, breaks and lunch.



Dave Neely is a Kingston-based training consultant.In 1987 following 18 years with IBM Canada, he formed D.K. Neely and Associates and began delivering Customized Training Seminars.


He has had considerable success with a wide range of topics including;Team Building, Customer Service, Dealing with Stress and much more.


You will enjoy his passion and enthusiasm!


Here's what previous attendees to this workshop have said:

  • Very informative and valuable. Dave has a way of getting everyone comfortable and engaged.
  • The energy was great, there was never a dull moment.
  • Down to earth explanations with real life situations. Thanks for everything.
  • Dave took our real situations as case studies making it much more meaningful.
  • Loved the real life examples!

This workshop will enable you to deal more assertively with demanding and/or negative people. It will also provide an alternative to your “natural” reactions to this behaviour and we will help you create a positive action plan to deal with conflict situations.


What you will learn: This session will help you to understand the basics of interpersonal interaction and will help you to:

  • Improve your ability to Say No when it is in your best interest to do so.
  • Reduce stress, and lessen miscommunication with others.
  • Improve your teamwork and on-the- job collaboration.

Workshop Content

  1. Understanding how you behave
  2. 12 Driving Forces individual assessment
  3. Coping Strategies
  4. Conflict Handling Modes
  5. Getting to the Collaboration Mode
  6. Summary and Action Plan


Who should attend? Anyone who engages with difficult or demanding customers, people who have a tendency to become aggressive or withdrawn in conflict situations and people who interact with others who are negative 


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