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Successful Selling Skills for Inside Sales, Webinar Series
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A 4 part webinar series on Successful Selling Skills for Inside Sales

When: 1:00 PM
Where: Canada
Presenter: Frank Foster
Contact: Steve Apps

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In today's changing business environment, organizations are finding that buyers have less time for face to face meetings and would rather communicate on the phone or on line. Buyers have access to more information than ever before and they want answers NOW! This is putting new pressures on the Inside Sales Force to become more proactive.
This webinar series is designed to give both newer sales people and veterans the skills they can use right away to help them deal with today's changing marketplace.

Topical Outline
Webinar #1: 1:00-2:30 pm, Friday, March 11/16: Quality Sales and Service 
Customer Sales and Service "Facts" 
The Value of Long Term Versus Short Term 
Quality Sales and Service is Everyone's Job 
Your Culture is Showing 
Creating a Quality Sales and Service Climate

 Webinar #2: 1:00-2:30 pm, Monday, March 21/16: Communication Skills                           
5 Common Human Factors
Human Relations in Selling 
Communication Skills for Sales and Service
Body Language - Non-verbal Communication 
Behavioural Pattern Guidelines
Helpful Hints and Guidelines to Understand People's Behaviour    

 Webinar #3: 1:00- 2:30 pm, Friday, April 1/16: Yes, You are In Sales!
The Effective Sales Person
Planning - Know What You Sell
The Sales Process - Getting and Keeping Customers
Telemarketing Skills - How, Methods, Fears
Asking Better Questions
Selling Benefits

 Webinar #4: 1:00-2:30 pm, Tuesday, April 5/16:  Inside Sales Strategies

Strategies for Developing Long Term Customers - full line selling
Removing Roadblocks to Superior Sales and Service - 1% Team Solutions
Dealing With Those Tough Customers


Who Should Attend:  
Counter Sales Personnel, Inside/Outside Sales Personnel, Quotation Department Personnel, Service Technicians, Delivery Personnel, Receptionists and anyone involved in the Sales Process!
Registration: CIPH Members: $299 per site for all four webinars. Non-members: $499

  Frank Foster specializes in helping organizations reach their objectives by working to develop training solutions. He specializes in consultative selling and has worked with organizations in Canada and the United States to maximize their potential and results.

He has over 30 years of experience in sales and marketing, and has worked with colleges, universities, distributors, manufacturers, service companies, and associations in developing and delivering performance-improvement programs.

Frank combines his years of experience with current selling techniques to provide clients with custom solutions to solve today's most complex sales and marketing problems.


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