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Maritime Region: Training - Building & Sustaining Customer Loyalty
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When: Wednesday, March 23, 2016
10:00 AM
Where: 297 Collishaw Street
Moncton, New Brunswick  E1C 9R2
Contact: Wendy Piercy

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CIPH Maritime Region Training Session
Building and Sustaining Customer Loyalty with Frank Foster
March 23, 2016/8:30 a.m. to 4:30 p.m.
CANB Offices, 297 Collishaw Street, Moncton, NB
$250/person (includes lunch and all materials)

Frank Foster

Frank specializes in helping organizations reach their objectives through training solutions. He is a specialist in the consultative selling process and has worked with for profit and not for profit organizations in both Canada and the United States to maximize their potential and maximize results.

Frank has over 30 years experience in sales and marketing in the North American marketplace. He has worked with colleges and universities, associations, manufacturers, and service companies developing and delivering performance improvement programs. He is able to combine his years of experience with current selling and marketing techniques to provide clients with custom solutions to solve today's most complex business problems.

Building and Sustaining Customer Loyalty

Everyone sells to either external or internal customers. The skills required to serve either group are the same. This workshop focuses on the selling skills required for businesses to succeed in today's environment. Serving long term customers is both easier and more profitable. 

Developing a selling and service strategy that consistently exceeds the customer's expectations is both challenging and rewarding. We are expected to deliver the best results with fewer resources than ever before. Do more with less. In many cases competitors offer the same or similar products or services so the main reason for business success rests on the 'front line' employees who provide the customer contact. It is hard, stressful work that puts high demands on organizations and employees. 

This workshop - Building and Sustaining Customer Loyalty - explores the best methods to develop new accounts, maintain existing accounts, and consistently provide quality service. It is designed to offer skills for both the novice and the veteran sales and service personnel. 

Please contact Wendy Piercy at 

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